Effective Date: 12-08-2024

At Tendsy, we are committed to providing you with a secure and seamless shopping experience. Below is our payment policy, which outlines the payment methods we accept and the security measures we have in place.

1. Accepted Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and others.
• UPI Payments: You can make payments through Unified Payments Interface (UPI) using your preferred UPI app.
• Net Banking: Payments can be made through net banking from all major Indian banks.
• Wallets: We accept payments through popular digital wallets for your convenience.

2. Payment Gateway

We have partnered with Razorpay as our secure payment gateway. Razorpay is a trusted and reliable payment processor that ensures your transactions are processed safely and efficiently. All payments made through Razorpay are encrypted and secured using advanced encryption technologies, providing you with peace of mind.

3. Payment Security

Your payment information is protected by industry-standard security protocols, including SSL (Secure Socket Layer) encryption, to ensure that your data is transmitted securely. Tendsy does not store your payment information on our servers; all payment details are processed directly through Razorpay’s secure payment gateway.

4. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase. If you do not receive a confirmation email within a few hours of placing your order, please check your spam/junk folder or contact our customer support team.

5. Payment Issues

If you encounter any issues during the payment process, such as a payment failure or an error message, please try the following:

• Ensure that your payment information is entered correctly.
• Check that your internet connection is stable.
• Contact your bank or payment provider to verify that there are no issues with your account.

If the problem persists, please contact our customer support team at info@tendsy.in or call us at +91 – 8588057869 for assistance.

6. Refunds

All sales are final, and we do not offer refunds unless an item is damaged or defective upon receipt. Please refer to our Return & Cancellation Policy for more details.

7. Contact Us

If you have any questions or concerns regarding payments or need assistance with a payment issue, please contact us:

• Email: info@tendsy.in
• Phone: +91 – 8588057869
• Address: Shastri Nagar, Delhi, 110052
  India